Know how every client feels, before they tell you.
BuildAbility™ tracks customer satisfaction and team performance in real time, across every job you run. You see the dip before it becomes a bad review or a lost referral, while there is still time to fix it.
Run by Increase Construction
By the time you find out, it has already cost you.
Most builders learn how a client really felt at the worst moment: at handover, when it is too late to change anything. In a one-star review, after the damage is public. Or never, when a referral that should have come simply does not.
From a short check-in to a fix.
A short SMS check-in
At each build stage, your client gets a short check-in. Quick enough that they respond, specific enough to be useful.
It lands in your dashboard
Every response flows straight in, in real time. No spreadsheets, no waiting for someone to collate it.
You act early
You see where trust is dipping while there is still time to call the client and fix it.
See where trust is dipping, stage by stage.
- A live score. One clear number across every build you have running.
- Stage-by-stage detail. Which build stage is where trust dips, so you fix the process, not one job.
- A team view. How each supervisor and crew is performing in the eyes of the client.
Book a walkthrough.
See how customer experience tracking would work on your jobs.